General information
Frequently Asked Questions
Common questions about appointments, telehealth, referrals and clinic policies.
Do you provide face-to-face services?
All providers practicing through AOA Clinic, including GPs, psychiatrists and mental health professionals, provide telehealth services only.
When is telehealth not appropriate?
Telehealth relies on the patient being willing and able to participate in the consultation safely. It is not appropriate for patients who pose a moderate to high risk of hurting themselves or others, are acutely suicidal, homicidal, or under the influence of alcohol or other substances.
Can my own GP refer me?
Yes. Your GP can refer you. You will still be booked with an AOA Clinic GP as part of the assessment process. If you do not have a GP, you can be referred by a GP at AOA Clinic.
Can I get an emergency appointment?
No. AOA Clinic does not provide an emergency service and cannot respond to emergencies. If someone is immediately in danger, call 000 or attend the emergency department at your local hospital.
What are your wait times?
Current wait times are usually less than four weeks, and the three assessment appointments are generally booked about one week apart.
Is there a fee if I cancel or reschedule within 72 hours?
Yes. Failing to attend, cancelling or rescheduling with less than 72 hours notice will incur a cancellation fee equivalent to the full appointment fee plus GST.